Battery Warranty: We provide a one-year limited warranty on the battery device from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use conditions. The warranty is valid only with proof of purchase from an authorized retailer and is non-transferable.
This warranty does not cover:
Normal wear and tear
Damage from accidents, misuse, or unauthorized modifications
Water damage or exposure to liquids
Cosmetic damage including scratches and dents
Damage from using non-Company approved chargers, pods, or accessories
Battery devices with removed or tampered serial numbers
Pods and Consumables: Due to their consumable nature, pods do not carry an additional warranty beyond your statutory rights under UK consumer law. Your statutory rights relating to faulty or incorrectly described goods are not affected by this warranty policy.
To make a warranty claim:
Contact our customer service team
Provide your proof of purchase
Describe the issue with your device
Follow our instructions for returning the product
For valid warranty claims, we will either repair or replace the defective device at our discretion. If an identical replacement is not available, we may replace it with a similar product of equal or greater value.
Your statutory rights under the Consumer Rights Act 2015 remain unaffected by this warranty. This means you are entitled to request a repair or replacement if goods are faulty or not as described, regardless of any additional warranty coverage.